Cloud-Based Remote Monitoring

The RemoteIQ™ cloud platform enables businesses to monitor and manage large, dispersed equipment fleets from anywhere, enhancing equipment performance and streamlining operations. Remote monitoring lets you remotely track equipment, measure performance, and receive critical warnings and alerts, resulting in maximized equipment uptime. Intuitive dashboards and reporting reduce service costs, improve equipment uptime, and automate regulatory compliance workflows.

aquavx alert message on a cell phone screen

RemoteIQ can monitor equipment on mobile devices and desktop computers at attended or unattended sites from anywhere in the world.

  • View and control tank levels, line pressure, flow rates, and water quality for water and wastewater treatment plants, pump/lift stations, wells, or substations.
  • Track the movement of high-value equipment fleets using GPS and geofencing.
  • Monitor trends in railyard operations such as operator productivity, wheel slip, speed violation, and communication health.
  • Optimize diesel engines, generators, compressors, or mobile equipment to manage autostart, speed control, throttling capabilities and run times.

Products

remote monitoring dashboards on various mobile device and laptop screens for RemoteIQ Rail

RemoteIQ™ Rail

Security and Compliance

Advanced Security Protection for Connected Systems

SCADA systems are imperative in municipal and industrial markets that manage remote or unattended water and wastewater sites. However, with increased connectivity comes a greater risk to the safety and protection of these systems. It is crucial to implement strong security measures to prevent unauthorized access and protect against potential cyberattacks. The consequences of a breach could be catastrophic, causing significant financial loss, operational disruption, and even physical harm.

SCADA Solutions Security and Compliance

RemoteIQ™ applications that use the MQTT protocol have these added security measures in place.

Service Organization Control 2 (SOC-2)

SOC 2, or Service Organization Control 2, is a framework to establish and ensure the security, availability, processing integrity, confidentiality, and privacy of information within a service organization. For a SCADA system to achieve SOC 2 compliance, it needs to adhere to a set of criteria known as the Trust Service Criteria.

  • TRUST SERVICE CRITERIA
  • SECURITY – The system must implement measures to protect against unauthorized access (both physical and logical) and secure data from potential breaches.
  • AVAILABILITY – The system must be available for operation and use as committed or agreed upon, ensuring that SCADA services are consistently accessible.
  • PROCESSING INTEGRITY – The system processes must be complete, valid, accurate, timely, and authorized to ensure the integrity of the data and system operations.
  • CONFIDENTIALITY – Information designated as confidential must be protected from unauthorized access and disclosure.
  • PRIVACY – The system must manage personal information by the organization’s privacy policies and comply with relevant privacy regulations.

Transport Layer Security (TLS)

Transport Layer Security (TLS) is a cryptographic protocol that ensures secure communication over a computer network, such as the Internet.

Security Socket Layer (SSL)

SSL (Secure Sockets Layer) for SCADA ensures secure communication by encrypting data exchanged between Supervisory Control and Data Acquisition devices, safeguarding sensitive information, and preventing unauthorized access.

Multi-Factor Authentication (MFA)

Multi-factor authentication (MFA) is a security mechanism that requires users to provide two or more distinct forms of identification before granting access, enhancing account security by adding an extra layer beyond traditional passwords.